A service providing IT support in a corporate structure needs to be flexible to offer customised IT services to clients. The IT professional should understand the requirement of the organization and the type of IT support required. IT support is provided by means of remote IT support, web based IT support and onsite IT support. The remote IT support offers special computer support when the customer is at a remote location, it depends entirely on an internet connection.
Remote IT Support
Remote tech support offers technical support via telephone, e-mail and via live chat with technicians then accessing the affected device remotely. This technology makes it possible to provide IT help via telephones, e-mails and even live chats with technicians operating in different parts of the world. Remote IT support helps in saving time, efforts and money. It reduces maintenance costs and personnel requirements, while giving access at the same time to IT professionals who are located in far-flung areas. IT support company technicians provide real-time assistance through telephone, email or live chat with technicians available in other locations.
Telecommute IT support, otherwise known as telecommuting IT support is provided by technicians working from home, telecommuters or people working from remote locations. Telecommuting technicians use IT equipment such as a laptop, desktop PC or workstation to access the network and help desk. IT support technicians use specialized hardware, such as a telephone, to make calls, obtain network info, perform diagnostics and transfer files and documents between networks. Telecommuting technicians usually use specialized equipment to make remote access easier such as slide scanners, webcams and printers.
On-site IT Support
On-site tech support services are offered by skilled technicians who work in a specific location servicing local businesses. A business operations center offers assistance to larger organizations when necessary. The on-site tech support centers often have their own trained staff members who can respond to calls quickly. They usually provide support for network problems, such as file corruption, monitoring of data transfers and installation of hardware devices. They can also help desk IT issues and troubleshoot non-tech related issues that are outside their area of expertise.
For small businesses and for specific IT concerns such as network security, an on-site tech support service is more appropriate. These technicians use specialized equipment to conduct their business day to day tasks. The technicians onsite offer more personalized services and can fix single problems with the equipment. A small business may find a consulting firm ideal as it keeps technicians on site and attached to a specific client, helping them in smaller issues.
The Internet has made many things possible and among them the fast and reliable delivery of IT solutions. Businesses, schools and organizations can get remote IT help through remote, online support and remote helpdesk support. IT service providers to offer both onsite and remote helpdesk support. An organization can either get its IT needs from onsite tech support or remote, online support. The organization must make the choice based on its IT infrastructure needs.